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Terms and conditions

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terms of service

last updated: 04 April 2022

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the octomovers.com Website (the “Website”) operated by Octomovers, a(n) Limited Liability Company formed in New York, NY, United States (“us”, “we”, “our”) as these Terms and Conditions contain important information regarding limitations of our liability. Your access to and use of the Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have our permission to access or use the Website.

Availability, errors and inaccuracies

We assume no liability for availability, errors, or inaccuracies in the information provided on this Website. We may experience delays in updating information on the Website and in our advertising on other websites. The information, products, and services found on the Website may contain errors or inaccuracies or may not be complete or current. Services may be incorrectly priced, described inaccurately, or unavailable on the Website, and we cannot guarantee the accuracy or completeness of any information found on the Website. We expressly reserve the right to correct any pricing errors on our Website.

We make no representations about the suitability of the information, products, and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by us. We disclaim all warranties and conditions that this Website, its servers, or any email sent from us are free of viruses or other harmful components.

links to third-party sites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

intellectual property

All contents of this Website are ©2022 Octomovers, All rights reserved. Website, and all content and other materials on this Website, including, without limitation, all logos, designs, text, graphics, pictures, information, data, software, sound files, other files, and the selection and arrangement thereof (collectively, ” Content “) are the proprietary property of Octomovers and are either registered trademarks or trademarks of Octomovers in the USA and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. We are not responsible for content on websites operated by parties other than us.

If you are aware of an infringement of our intellectual property, please let us know by contacting us at 212-328-1176.
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright or other intellectual property rights of any person or entity.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”.
You may be held accountable for damages (including costs and attorneys’ fees) for any misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the Website on your copyright.
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. To report that your intellectual property rights have been infringed upon, please email us at 518-326-2041 and include the following information:
  1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;
  2. a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
  3. your address, telephone number, and email address;
  4. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

damages

In no event shall Octomovers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this website; any computer viruses, information, software, linked sites, products and services obtaining through this website; or otherwise arising out of the access to, display of or use of this website whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if Octomovers has been advised of the possibility of such damages. if, despite the limitation above, Octomovers is found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of Octomovers will in no event exceed the service fees you paid to Octomovers in connection with such transaction(s) on this website. the limitation of liability reflects the allocation of risk between the parties. the limitations specified in this section will survive and apply even if any limited remedy specified in these terms of use is found to have failed of its essential purpose. the limitations of liability provided in these terms of use inure to the benefit of Octomovers.

governing law, severability, dispute resolution, and venue

These Terms shall be governed and construed in accordance with the laws of Richmond, Virginia, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Website, and supersede and replace any prior agreements we might have had between us regarding the Website.
Any controversy or claim arising out of or relating to these Terms and Conditions including, without limitation, the interpretation or breach thereof, shall be resolved in a court of competent jurisdiction in Virginia.

changes

We reserve the right to amend this policy at any time without any prior notice to you.

Ready to move with us?

See what our valued customers think of our new york moving service.

Find out the why New Yorkers consider Octomovers to be one of the best, and most reliable local moving companies in NYC

5.0
Based on 109 reviews
Marion Schmieder
Marion Schmieder
13:20 15 Jun 22
Very professional! In the past 10 years, used them for every move -- at least 4 times. Definitely is my go-to for moving. Ralph and his team are the best!
Yuna Blair Kwon
Yuna Blair Kwon
20:20 11 Jun 22
Going through about 10 or more moving companies, I landed on Octomovers because of their rating, reliability, flexibility, priced quote, and my luck. I am so grateful to have found them during this busy time of the year because they made my stress go from 120 to 0 with their efficient way of communication. The move itself was spectacular- efficient and items handled with professionalism and caution. Everything wrapped up tight, sturdy, and delivered to my destination with care. The best part was... my storage unit space was tighter than the amount of items that I carried over... and they magically fit everything in. They did it. Everything fit in perfectly, safely, and logically. I'm moving to a new home in October and we'll be working with Octomovers once again. There's no need to search elsewhere. Octomovers is the answer. I wish I can advertise more for them because you will not regret it whatsoever. Just find the keywords here: reliable, flexible, efficient, cautious, careful, safe, logical. I look forward to my next move with them!!! Thank you so much!!!!!!!!!!!!!!!!
Andrea
Andrea
16:59 17 Apr 22
If I could give Octomovers a hundred stars, I would. This is the first move of my life that I actually ... enjoyed! I've been through a few moves in my time - I was WOWED by the level of professionalism / expertise, genuine care, pure skill, and humor. I was ... kind of sorry when they rolled away! The administrative end was also truly excellent - great people: thoughtful, ethical, humane, and excellent problem-solving. I just can't say enough good things about Octomovers - I'd go out on Broadway with a sandwich sign for them.
David Morales
David Morales
15:06 30 Nov 21
I would highly recommend this company. They arrived on time and were very polite. Everything went smoothly with no issues. Great job!
Julie J.
Julie J.
21:23 19 Oct 21
Great service and communication! Super efficient.They were on time to both places to pick up boxes and furniture and everything went smoothly.
Vincent Lee
Vincent Lee
16:02 21 Sep 21
Amazing service. My planned moving company cancelled in the last minute because they did not provide a qualified COI. Octomovers came to rescue within hours and helped me move within the same day with an efficient service. High recommend.
Avital Appelbaum
Avital Appelbaum
19:52 05 Sep 21
Really nice people, did everything in kindness and respect. The pricing is fair and right. They wrapped everything for protection and brought everything safely from one place to the other. I would definitely recommend them to people I know. (don’t forget to tip them nice, they deserve it)
Little Learners NYC
Little Learners NYC
16:56 17 Aug 21
I cannot recommend Octomovers enough! We moved cross country. When they found out that the carriers that were supposed to do the second part of our move, could not guarantee a date of arrival, they ended up taking care of it on their own to ensure an on-time delivery. They were courteous, professional and well-priced.
Ekta chaudhary
Ekta chaudhary
18:46 01 Aug 21
Excellent services, very professional, and efficient.Received the quote within minutes of submitting the enquiry, replied to the emails quickly.The team was very efficient and did all the work very quickly and professionally.Also, they provided with the best possible quote! Highly recommend their services!
Katharine Zeigler
Katharine Zeigler
01:52 27 Jul 21
Octomovers just helped me move from NYC to DC. They were amazing! They gave me the best price, were professional, kind, on-time both days, didn't break or damage anything and nothing was missing. They were so quick and organized. I absolutely recommend them!
Jordan May
Jordan May
16:34 24 Jul 21
Super happy with Octomovers! They took the time to partially disassemble and reassemble my large and heavy kitchen island unit with great care. 5 stars!
Jackie Horn
Jackie Horn
14:06 21 Jul 21
I don’t have enough room here to say how much I love Octomovers.A few weeks before I moved from Manhattan to Queens, I was searching for a reputable and fair priced moving company, and I just happened to see these guys moving someone else on the same block as me. I asked for their info and they gave me the owner’s business card (Ralph).I emailed Ralph on a Saturday and within hours he got back to me cc’ing his head of sales, Mike. From the moment we began communicating to after the move was completed, Mike was in constant contact with me, making sure I had everything I needed. The price was more than fair, and was much better than any of the others I spoke to. They didn’t charge me for the two COIs I needed (which many movers do) and provided wardrobe boxes.On moving day, they said they’d be there between 9 and 10, and arrived right on time at 9! They helped move my bed and couch into a U-Haul that my dad rented as he was taking those items to his house. All of my belongings were neatly packed into the truck with care, yet they did it so fast! I was amazed.We had an extra stop to make to pick up a couch which they worked into the pricing (still, a very fair price!) before our final destination. Once we got to the new place, they put everything in the rooms where they were labeled, and again, did it so quickly yet with caution. They were all such funny and nice guys too, we had fun talking to them all day.Lastly, I noticed the next day that the cord to my TV was missing and texted one of the guys to see if they had it. The owner, Ralph, personally called me the next day to tell me he found it and then he hand delivered it himself to my new apartment. Talk about good customer service!!I will be recommending Octomovers to everyone I know as the go-to moving company to work with, and whenever it’s time for me to move again, I will 100% call these guys.Thank you, OCTOMOVERS!
Wendy Magro
Wendy Magro
12:34 08 Jul 21
I highly recommend! They packed my apartment up flawlessly....everything arrived to the new place in perfect condition.
Z M
Z M
17:22 19 Jun 21
I had them help me move into my new studio apartment honestly I was sooo satisfied with their service please don’t hesitate to use them as your moving company they truly made my move go soo smoothly and the movers were so nice and professional.
Hannah Kang
Hannah Kang
23:25 03 Jun 21
I HIGHLY recommend Octomovers. I hired them for a one-bedroom move from Queens to Manhattan and the team led by Robby got the job done so quickly and efficiently. The guys were also super nice and friendly, and put a lot of thought and care into making sure NOTHING got damaged during the move. When we got to my building, we found out the lobby and elevator was closed for the day for renovation but they took charge, spoke to the building manager, and worked out a solution to get everything done. Really reasonable rates and it’s always great to support a local business that’s focused on doing quality work instead of just trying to get a job done as fast as possible. Thank you Ralph, Robby, and team and I will definitely be referring my friends to them!
Josh Sette
Josh Sette
13:15 03 Jun 21
Rodney and his crew were fantastic in every way. They drew up and executed their plan very efficiently. They were quick, flexible, communicative, careful, and personable. Will absolutely be using them again if and when there is a move in the future!
Katheryn Brock
Katheryn Brock
17:32 28 May 21
Octomovers was amazing! Kind, professional, and meticulous. I would recommend them.
Lisa Kapp
Lisa Kapp
22:15 24 May 21
The move was seamless, the movers were outstanding -- on time, efficient, pleasant, communicative, helpful. Lifted the stress out of the process. I could not have been happier. They even had the forethought to mark the China box that contained the coffee maker -- so I was all set the next day! Also, the price quoted was exactly what I was charged. These guys are the best!
Eamon Troy
Eamon Troy
00:43 06 May 21
Great moving service - Ralph and his team were incredibly professional and careful with all of my belongings and furniture. They also work quickly and are very reasonably priced.I stored two bedrooms worth of furniture at Octomovers storage location while in between apartments during Covid and it was very clean, safe, and great value. Amazing experience and will definitely be using Octomovers for my future moving/storage needs!
Kelly Freeman
Kelly Freeman
13:35 26 Apr 21
Rodney, Washington, and Xavier were a fantastic team. They couldn't have made our move any easier. This was my second move with Octomovers and I couldn't recommend them enough. The team is professional, responsive, and efficient.
Laura Meecham
Laura Meecham
12:59 22 Apr 21
I urgently needed to clear our studio for building work to commence immediately. I had to coordinate it from London and had difficulties, for all sorts of reasons - time zones, payments with a UK credit card, lack of insurance on some vendors' parts. By chance, I happened upon Octomovers on Google, rang and Milos got the forms filled out within half an hour, two removal men booked for a couple of hours later that day, for a fair price and kept me updated all the way through. I'm really impressed with them, actually, and grateful for their help. Definitely would use again.
Nellie Choi
Nellie Choi
01:55 18 Apr 21
Octomovers were 100% worth every dollar. The coordination from beginning to end was thorough and professional. The moving team that came to pack, move, and unpack on day-of was incredibly friendly and positive, which made the whole day enjoyable. They were helpful and communicative every step of the way. Moving is considered one of the most stressful parts of life but this coming truly made my experience easy. I would use Octomovers again and highly recommend them to anyone who wants a seamless process.
Kyle Miller
Kyle Miller
00:40 12 Apr 21
We had a wonderful experience with our move! The movers are all kind and fun and amazing at what they do.
lauren steckler
lauren steckler
22:13 11 Mar 21
I was very happy with the professional moving service from the booking process to the day-of experience. My items were handled with care, wrapped and protected properly, and arrived safely. The move was fast, easy and stress-free. I have recommended Octomovers to friends already and recommend you should trust them too.
Jose Manuel Lora Nuñez
Jose Manuel Lora Nuñez
15:50 11 Mar 21
I'm very grateful for the service provided, I 100% recommend Octomovers. I used it twice and, the service and professionalism were perfect. thanks a lot for your service.
Chienyi Cheri Hung
Chienyi Cheri Hung
01:26 06 Dec 20
I had a long-distance in-state move with Octomovers. The experience was great. I had to change the moving date after booking and they were very accommodating. Not only able to work with the new schedule but also kept the same original quote which was a very competitive rate. I did my own packing for the boxes. On the day of the move, they were on-time, moved everything efficiently, and packed my furnitures carefully. It was a next-day delivery. They arrived and delivered everything on-time. Set up my furnitures quickly. The whole process was so smooth and worry-free. Sales team and movers were both very friendly too.
Lex Brown
Lex Brown
00:18 22 Nov 20
This review is for my second time using Octomovers as I prepare to book them for a 3rd job. Ralph’s team did an excellent job moving all my possessions out of a storage unit and into a 4th floor walk up. Punctual, friendly, respectful and very mindful of what order I wanted things moved in and to what location. Nothing broken, damaged, or dirty except a couple incidental dings in some cheap metal furniture that was easy to put back into place. They were a 2-person team (usually a 3-person job) but got everything up with no stalling on the job. It was amazing. It’s always a smooth experience with them. Moving can be really stressful. I trust them to make the day a lot easier.
Christina Cruz
Christina Cruz
19:57 04 Nov 20
Professional, reliable and responsive. This is the 2nd time I use Octomovers. Moving is stressful, it is so refreshing to work with a company that doesn't add to the stress, they are flexible and accommodating. They make the process seamless. I highly recommend Octomovers!
Eliel Talo
Eliel Talo
15:00 22 Oct 20
We used Octomovers to move out of our old apartment, store our items, and move into a new place. At every stage they were careful and professional. They quoted us an accurate price and, when we moved in, double checked that everything had been returned.
Samantha Le
Samantha Le
14:03 20 Oct 20
I requested a quote on Wednesday and after negotiating a few points, I reserved a pick-up for that Saturday. Everything on the moving end went smoothly. Octomovers team arrived at 9 am and we were moved out of our office into the storage unit by noon. We had our boxes color coded and Xavier and his team were thoughtful in organizing the loading and unloading by the colors. We will definitely be using them for the move out.
Yves RUZIBIZA K.
Yves RUZIBIZA K.
19:29 19 Oct 20
Mike and his team were simply amazing! From the moment i reached out and requested a quote to the final item being safely placed in my new apartment, everyone was professional, friendly and very helpful.I highly recommend them to anyone planning a move in NYC!!
Paul Lang
Paul Lang
16:22 09 Oct 20
Ralph and his team are amazing. I highly recommend them to anyone with moving needs!
Daniel Jorgenson
Daniel Jorgenson
17:56 06 Oct 20
Had a great experience with Octomovers. They were professional from beginning to end - the sales team was especially communicative and had the COI on hand for my building. The movers were friendly and wore masks throughout. They also did a wonderful job packing our large breakable belongings/furniture for a cross-state move.Nothing but good things to say - would highly recommend.
Linda Hoffman
Linda Hoffman
19:30 05 Oct 20
Octomovers were very professional. They responded quickly to all my inquiries, showed up on time and were very efficient in moving me
Daniel Mackey
Daniel Mackey
19:16 05 Oct 20
Plain and simple: If you are moving, use this company.I worked with Milos. Him and his team are absolutely amazing. They responded with a quote within an hour- always available at the drop of a hat to answer a call or email. I had to change my move in date last minute from a Wednesday to a Friday and they were able to accommodate me with Rate was incredibly fair, service was fast. A third floor walk up one bedroom apartment to a fourth floor walk up apartment and they were done in a little over 2 hours.Covid Precautions: Movers were wearing masks the whole entire process.
Vincent Gulizio
Vincent Gulizio
17:04 05 Oct 20
I had a very positive experience with Octomovers. I had a tight deadline, and I was able to get a move scheduled for the middle of September. The process of setting that up was easy.The move itself was great. Truck showed up on time. Guys were very professional. They took care of everything I needed.I would highly recommend these guys. The whole job was outstanding and handled quick and efficiently. I am very happy with the job they did!
Pablo Castaneda
Pablo Castaneda
12:28 01 Sep 20
These guys are the best! On time, courteous, efficient and very careful
Nancy Huynh
Nancy Huynh
23:23 31 Aug 20
Octomovers has moved us into a new apartment twice now (one month ago and the first time 3 years ago). Professional, friendly movers, and more importantly, highly ethical. After our last move, we had mistakenly thought our smart TV was damaged in the move. We informed Ralph, the owner, and he immediately took full accountability for the cost of repairing and potentially replacing our TV. He found a repairman and had his movers bring the TV in and out of our apartment, at no cost. When we found out that the TV was in fact NOT damaged but simply not working because it was connected to a light dimmer switch, I apologized and offered to reimburse him for the costs and trouble. He declined payment and was simply happy to know that our TV was working. Based on our two moving experiences and how well the TV situation was handled, I would definitely use them again, knowing that if anything went wrong, things would be resolved in a civil way. Highly recommend them to anyone looking for a mover that is highly accountable, will move your things safely, and won't overcharge you.
Liquid 13 Clothing Company
Liquid 13 Clothing Company
17:29 15 Jul 20
Excellent service, great responsibility for a very competitive price. for my next move I would hire your services again. Thanks Gays !!!!!
sandra kessler
sandra kessler
19:58 03 Jul 20
Spectacular experience from start to finish! Milos was wonderful from my first call. Good price, on time, excellent communication from half hour call before they came to constant texts re. progress from NY apartment pick up to my son’s house where stuff was unpacked. My son raved about the 3 men on the job! I highly recommend this company!
Erick Crespo
Erick Crespo
01:54 02 Jul 20
We had an excellent experience with Octomovers. They were professional, efficient, and always courteous. They made a typically stressful experience a breeze. All of our belongings made it safely to our new apartment thanks to their meticulous packing and care. We were able to agree on a flat rate for our move and that was exactly what we payed. Their transparency to me was the most impressive aspect; one that often lacks in this industry. Thanks again to the whole team, we will absolutely use their services in the future and recommend to all our friends.
Lori Caputo
Lori Caputo
01:21 30 Jun 20
I highly recommend Octomovers. From my first call inquiring if they moved people out of New York State the level of responsiveness and professionalism was top notch. Xavier, Ralph, Paco and Juan skillfully wrapped my velvet couches and other expensive items. Not one item was damaged in any way. They worked quickly and professionally and moved me from Queens to South Jersey. They set everything up when they got to my new location. They had to have been tired but they really made sure everything was where I wanted it, they went the extra mile in every way. Price wise they were the lowest estimate I received. Look no further for quality movers!
Igor Cohen
Igor Cohen
19:18 15 Jun 20
An excellent moving company! Already did 3 moves with them (including one from NJ) - always accurate, courteous, always have enough supply, and provide with extra boxes or wardrobe boxes upon request. Will definitely use them again, and highly recommend to friends and family!
Stacey Kotler
Stacey Kotler
00:18 27 May 20
Octomovers is the ONLY service that you should trust for your moves. I have been using their services for over a decade - YES - a decade in New York City. They have completely orchestrated 3 apartment moves, about 7 summer moves (NYC to the Hamptons), and countless one-off jobs (moving a mattress and furniture from NYC to the Catskills, moving heavy furniture in the Hamptons from one room to the garage for construction, picking up items and then putting them in my storage unit, and going into my house to collect donations and then delivering on my behalf). Ralph and his team are top notch....A+. I have even trusted them to enter my house or apartment even if I am not home.Whatever you need moved - even across the country as now Ralph is doing long distance moves - Octomovers should be your number one choice. Big or small - they will get the job done and at a very reasonable price. I could not be happier with their continued white glove service....and during this difficult time, his team comes with masks and gloves to ensure maximum safety.Thank you Octomovers!!!
Corey Thomas
Corey Thomas
13:37 30 Mar 20
I used Octomovers this past weekend to move me from one city to another. The owner was incredibly responsive through the planning process. His crew, who were kind and professional, showed up on time and got the job done efficiently. There were no mishaps and none of my belongings were damaged. The owner checked in with me a couple times throughout the move to ensure that everything was going swell. I highly recommend them!
User Online
User Online
21:59 08 Mar 20
The entire experience, from the one-step online quote to delivery at the end of the move, was so seamless that I kept wondering what the catch was. No catch. What a change from prior moves with different companies! Everyone I interacted with at Octomovers was professional, efficient and friendly. The mover were extremely patient and persistent with a couch and a tricky staircase. I would absolutely use Octomovers again, and I would not bother with a quote from anywhere else.
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