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terms of service
last updated: 04 April 2022
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the octomovers.com Website (the “Website”) operated by Octomovers, a(n) Limited Liability Company formed in New York, NY, United States (“us”, “we”, “our”) as these Terms and Conditions contain important information regarding limitations of our liability. Your access to and use of the Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have our permission to access or use the Website.
Availability, errors and inaccuracies
We assume no liability for availability, errors, or inaccuracies in the information provided on this Website. We may experience delays in updating information on the Website and in our advertising on other websites. The information, products, and services found on the Website may contain errors or inaccuracies or may not be complete or current. Services may be incorrectly priced, described inaccurately, or unavailable on the Website, and we cannot guarantee the accuracy or completeness of any information found on the Website. We expressly reserve the right to correct any pricing errors on our Website.
We make no representations about the suitability of the information, products, and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by us. We disclaim all warranties and conditions that this Website, its servers, or any email sent from us are free of viruses or other harmful components.
links to third-party sites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
intellectual property
All contents of this Website are ©2022 Octomovers, All rights reserved. Website, and all content and other materials on this Website, including, without limitation, all logos, designs, text, graphics, pictures, information, data, software, sound files, other files, and the selection and arrangement thereof (collectively, ” Content “) are the proprietary property of Octomovers and are either registered trademarks or trademarks of Octomovers in the USA and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. We are not responsible for content on websites operated by parties other than us.
If you are aware of an infringement of our intellectual property, please let us know by contacting us at 212-328-1176.
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright or other intellectual property rights of any person or entity.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”.
You may be held accountable for damages (including costs and attorneys’ fees) for any misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the Website on your copyright.
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. To report that your intellectual property rights have been infringed upon, please email us at 518-326-2041 and include the following information:
- an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;
- a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
- your address, telephone number, and email address;
- a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
damages
In no event shall Octomovers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this website; any computer viruses, information, software, linked sites, products and services obtaining through this website; or otherwise arising out of the access to, display of or use of this website whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if Octomovers has been advised of the possibility of such damages. if, despite the limitation above, Octomovers is found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of Octomovers will in no event exceed the service fees you paid to Octomovers in connection with such transaction(s) on this website. the limitation of liability reflects the allocation of risk between the parties. the limitations specified in this section will survive and apply even if any limited remedy specified in these terms of use is found to have failed of its essential purpose. the limitations of liability provided in these terms of use inure to the benefit of Octomovers.
governing law, severability, dispute resolution, and venue
These Terms shall be governed and construed in accordance with the laws of Richmond, Virginia, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Website, and supersede and replace any prior agreements we might have had between us regarding the Website.
Any controversy or claim arising out of or relating to these Terms and Conditions including, without limitation, the interpretation or breach thereof, shall be resolved in a court of competent jurisdiction in Virginia.
changes
We reserve the right to amend this policy at any time without any prior notice to you.
Ready to move with us?
See what our valued customers think of our new york moving service
Find out the why New Yorkers consider Octomovers to be one of the best, and most reliable local moving companies in NYC
Based on 124 reviews
Daniel Barron
21:20 29 Sep 23
We had a fantastic experience with Octomovers. They were consistently responsive and competitively priced, and they did an incredibly careful job packing and moving our apartment on a tight schedule. I would recommend and work with them again without hesitation.
Alicia Kelley
22:24 07 Sep 23
Octomovers have been doing our moves for over a decade with more than a dozen moves, small scale and large scale. You will not find a better crew of guys. They take their time to wrap up all your items with care and mindfulness. I’ve never had a broken glass in the course of all these years. Regardless of glass kitchen plates or a wood dresser they are going to take the time to make sure it’s properly protected during the move. They are organized and get everything done efficiently with care. I’ve trusted them to pack up spaces when I am not even present because I know they are so mindful of my personal belongings. They have taken apart furniture multiple times for moves and you would never notice a difference. I highly recommend Octomovers.
Kenneth Lo
14:21 07 Sep 23
Xavier, Juan, and Rodney were great. Amazing job moving out some of my MMS customers. Thank you!!
Eamon Troy
20:36 11 Jul 23
Updating because I just used these guys to move cross-country from NYC to Denver. They were incredible every step of the way. This is the only moving company I'll ever use. You can't beat the service of Ralph and Milos in the office, and then John and Juan (our actual movers) were the nicest, most professional + efficient team I've ever worked with.Don't look any further - it's not worth shopping around because it does not get any better than this crew.Great moving service - Ralph and his team were incredibly professional and careful with all of my belongings and furniture. They also work quickly and are very reasonably priced.I stored two bedrooms worth of furniture at Octomovers storage location while in between apartments during Covid and it was very clean, safe, and great value. Amazing experience and will definitely be using Octomovers for my future moving/storage needs!
Allison Pincus
16:24 07 Jul 23
Just wanted to let you know that Octomovers, once again, did an incredible job with our move. Rodney and his team made our day so enjoyable, and we were not expecting to have a fun day while moving out of New York City into a house with two toddlers! We love Octomovers! Thank you so much again.Best,Allison
Donna Mordente
21:05 26 Jun 23
Octomovers was wonderful for my recent move. The crew took great care with all of my belongings and packed so efficiently. They did a great job in dismantling and rebuilding furniture and were strong communicators throughout the move. Thank you!
Tara Haugh
15:06 20 Jun 23
I can't recommend Octomovers enough. Milos was incredibly helpful from the outset and very informative. Rodney and his team arrived on time and were incredibly efficient, helpful and friendly. I would definitely use them again!
Francisco J. Rivera Rosario (Frankie)
21:06 15 May 23
Just used them to move over this weekend. It was the most efficient move Ive ever had in NYC!!
Linda Thompson
02:05 13 Jan 23
This was an amazing experience! 3 guys swooped down on my apartment where I lived for 50 years, swiftly and professionally packed my piles of stuff in boxes, wrapped up my furniture, loaded it up and drove it 150 miles! Then they carefully unloaded everything, carrying heavy furniture up a flight of stairs! A special thank you to Rodney for making me feel calm when I was so stressed out, and to Xavier and Edison who worked tirelessly, and to all of them for taking such care handling my belongings!Also thank you Milos, for being so patient with my last minute changes to the inventory! I knew when I spoke to him that this was my moving company. I highly recommend Octomovers to my fellow New Yorkers!!!!!
Thomas Killian
15:19 23 Dec 22
Octomovers is excellent. Reasonable prices, responsive management, very professional ... They safely and efficiently handled a very complicated move for my girlfriend and I within a very tight time window.
Polly Passonneau
17:20 26 Oct 22
I have used Octomovers twice now to move my office. They are very careful and take pride in their work. The first time I used them, they came early. They could do that because I was moving things out of storage, so they didn't have to wait for access to the freight elevator. So if you want a smooth move, use them!
Shelby Kruzhkov
19:26 08 Sep 22
We had an amazing experience with Octomovers. They are extremely professional and have very personalized customer service. They provided excellent follow up after our move to ensure everything was satisfactory. I can't recommend them enough!
Elizabeth Sheerin
01:39 06 Sep 22
We had a great experience moving our one bedroom apartment (with very heavy furniture) from our NYC apartment to the suburbs. Xavier, Erikson and Angel were prompt, extremely helpful and took great care of ours furniture. I would recommend this company and will look to use them in the future.
Karla Sanchez
23:36 01 Aug 22
Great Service, reasonable pricing and true professionals! Did not try to overcharge me like other companies because it was a last minute move so big plus for that. Milos in Customer Service was great! Big THANK YOU to Rodney and Xaviar that did the actual moving. They were on time for the scheduled window time and were very helpful, courteous and so careful with our stuff, real pros and so nice! No hesitation in using their services for the next move!
Karen Lou
22:14 26 Jul 22
Thank you so much for moving my things so carefully in just 2 hours. There were no hiccups and the team even fixed a broken doorknob 🙂
Bethany Bonsu
20:02 29 Jun 22
Octomovers was absolutely awesome! They helped me get all of my things from my apartment quickly and my request was very last minute. They also helped get my items shipped through Fed Ex. They waited until everything was shipped made sure that I didn’t get overcharged when I tried to ship my things through fed ex and quickly repackaged my items and even made my box smaller so fed ex couldn’t charge me more. I definitely recommend their service! Thank you again guys! 10/10 !!
Marion Schmieder
13:20 15 Jun 22
Very professional! In the past 10 years, used them for every move -- at least 4 times. Definitely is my go-to for moving. Ralph and his team are the best!
Yuna Blair Kwon
20:20 11 Jun 22
Going through about 10 or more moving companies, I landed on Octomovers because of their rating, reliability, flexibility, priced quote, and my luck. I am so grateful to have found them during this busy time of the year because they made my stress go from 120 to 0 with their efficient way of communication. The move itself was spectacular- efficient and items handled with professionalism and caution. Everything wrapped up tight, sturdy, and delivered to my destination with care. The best part was... my storage unit space was tighter than the amount of items that I carried over... and they magically fit everything in. They did it. Everything fit in perfectly, safely, and logically. I'm moving to a new home in October and we'll be working with Octomovers once again. There's no need to search elsewhere. Octomovers is the answer. I wish I can advertise more for them because you will not regret it whatsoever. Just find the keywords here: reliable, flexible, efficient, cautious, careful, safe, logical. I look forward to my next move with them!!! Thank you so much!!!!!!!!!!!!!!!!
Ethical Human
16:59 17 Apr 22
If I could give Octomovers a hundred stars, I would. This is the first move of my life that I actually ... enjoyed! I've been through a few moves in my time - I was WOWED by the level of professionalism / expertise, genuine care, pure skill, and humor. I was ... kind of sorry when they rolled away! The administrative end was also truly excellent - great people: thoughtful, ethical, humane, and excellent problem-solving. I just can't say enough good things about Octomovers - I'd go out on Broadway with a sandwich sign for them.
David Morales
15:06 30 Nov 21
I would highly recommend this company. They arrived on time and were very polite. Everything went smoothly with no issues. Great job!
Julie J.
21:23 19 Oct 21
Great service and communication! Super efficient.They were on time to both places to pick up boxes and furniture and everything went smoothly.
Vincent Lee
16:02 21 Sep 21
Amazing service. My planned moving company cancelled in the last minute because they did not provide a qualified COI. Octomovers came to rescue within hours and helped me move within the same day with an efficient service. High recommend.
Avital Appelbaum
19:52 05 Sep 21
Really nice people, did everything in kindness and respect. The pricing is fair and right. They wrapped everything for protection and brought everything safely from one place to the other. I would definitely recommend them to people I know. (don’t forget to tip them nice, they deserve it)
Little Learners NYC
16:56 17 Aug 21
I cannot recommend Octomovers enough! We moved cross country. When they found out that the carriers that were supposed to do the second part of our move, could not guarantee a date of arrival, they ended up taking care of it on their own to ensure an on-time delivery. They were courteous, professional and well-priced.
Ekta chaudhary
18:46 01 Aug 21
Excellent services, very professional, and efficient.Received the quote within minutes of submitting the enquiry, replied to the emails quickly.The team was very efficient and did all the work very quickly and professionally.Also, they provided with the best possible quote! Highly recommend their services!
Katharine Zeigler
01:52 27 Jul 21
Octomovers just helped me move from NYC to DC. They were amazing! They gave me the best price, were professional, kind, on-time both days, didn't break or damage anything and nothing was missing. They were so quick and organized. I absolutely recommend them!
Jordan May
16:34 24 Jul 21
Super happy with Octomovers! They took the time to partially disassemble and reassemble my large and heavy kitchen island unit with great care. 5 stars!
Jackie Horn
14:06 21 Jul 21
I don’t have enough room here to say how much I love Octomovers.A few weeks before I moved from Manhattan to Queens, I was searching for a reputable and fair priced moving company, and I just happened to see these guys moving someone else on the same block as me. I asked for their info and they gave me the owner’s business card (Ralph).I emailed Ralph on a Saturday and within hours he got back to me cc’ing his head of sales, Mike. From the moment we began communicating to after the move was completed, Mike was in constant contact with me, making sure I had everything I needed. The price was more than fair, and was much better than any of the others I spoke to. They didn’t charge me for the two COIs I needed (which many movers do) and provided wardrobe boxes.On moving day, they said they’d be there between 9 and 10, and arrived right on time at 9! They helped move my bed and couch into a U-Haul that my dad rented as he was taking those items to his house. All of my belongings were neatly packed into the truck with care, yet they did it so fast! I was amazed.We had an extra stop to make to pick up a couch which they worked into the pricing (still, a very fair price!) before our final destination. Once we got to the new place, they put everything in the rooms where they were labeled, and again, did it so quickly yet with caution. They were all such funny and nice guys too, we had fun talking to them all day.Lastly, I noticed the next day that the cord to my TV was missing and texted one of the guys to see if they had it. The owner, Ralph, personally called me the next day to tell me he found it and then he hand delivered it himself to my new apartment. Talk about good customer service!!I will be recommending Octomovers to everyone I know as the go-to moving company to work with, and whenever it’s time for me to move again, I will 100% call these guys.Thank you, OCTOMOVERS!
Wendy Magro
12:34 08 Jul 21
I highly recommend! They packed my apartment up flawlessly....everything arrived to the new place in perfect condition.
Zairy Matos
17:22 19 Jun 21
I had them help me move into my new studio apartment honestly I was sooo satisfied with their service please don’t hesitate to use them as your moving company they truly made my move go soo smoothly and the movers were so nice and professional.
Hannah Kang
23:25 03 Jun 21
I HIGHLY recommend Octomovers. I hired them for a one-bedroom move from Queens to Manhattan and the team led by Robby got the job done so quickly and efficiently. The guys were also super nice and friendly, and put a lot of thought and care into making sure NOTHING got damaged during the move. When we got to my building, we found out the lobby and elevator was closed for the day for renovation but they took charge, spoke to the building manager, and worked out a solution to get everything done. Really reasonable rates and it’s always great to support a local business that’s focused on doing quality work instead of just trying to get a job done as fast as possible. Thank you Ralph, Robby, and team and I will definitely be referring my friends to them!
Josh Sette
13:15 03 Jun 21
Rodney and his crew were fantastic in every way. They drew up and executed their plan very efficiently. They were quick, flexible, communicative, careful, and personable. Will absolutely be using them again if and when there is a move in the future!
Katheryn Brock
17:32 28 May 21
Octomovers was amazing! Kind, professional, and meticulous. I would recommend them.
Lisa Kapp
22:15 24 May 21
The move was seamless, the movers were outstanding -- on time, efficient, pleasant, communicative, helpful. Lifted the stress out of the process. I could not have been happier. They even had the forethought to mark the China box that contained the coffee maker -- so I was all set the next day! Also, the price quoted was exactly what I was charged. These guys are the best!
Kelly Freeman
13:35 26 Apr 21
Rodney, Washington, and Xavier were a fantastic team. They couldn't have made our move any easier. This was my second move with Octomovers and I couldn't recommend them enough. The team is professional, responsive, and efficient.
Laura Meecham
12:59 22 Apr 21
I urgently needed to clear our studio for building work to commence immediately. I had to coordinate it from London and had difficulties, for all sorts of reasons - time zones, payments with a UK credit card, lack of insurance on some vendors' parts. By chance, I happened upon Octomovers on Google, rang and Milos got the forms filled out within half an hour, two removal men booked for a couple of hours later that day, for a fair price and kept me updated all the way through. I'm really impressed with them, actually, and grateful for their help. Definitely would use again.
Nellie Choi
01:55 18 Apr 21
Octomovers were 100% worth every dollar. The coordination from beginning to end was thorough and professional. The moving team that came to pack, move, and unpack on day-of was incredibly friendly and positive, which made the whole day enjoyable. They were helpful and communicative every step of the way. Moving is considered one of the most stressful parts of life but this coming truly made my experience easy. I would use Octomovers again and highly recommend them to anyone who wants a seamless process.
Kyle Miller
00:40 12 Apr 21
We had a wonderful experience with our move! The movers are all kind and fun and amazing at what they do.
lauren steckler
22:13 11 Mar 21
I was very happy with the professional moving service from the booking process to the day-of experience. My items were handled with care, wrapped and protected properly, and arrived safely. The move was fast, easy and stress-free. I have recommended Octomovers to friends already and recommend you should trust them too.
Jose Manuel Lora Nuñez
15:50 11 Mar 21
I'm very grateful for the service provided, I 100% recommend Octomovers. I used it twice and, the service and professionalism were perfect. thanks a lot for your service.
Cheri Hung
01:26 06 Dec 20
I had a long-distance in-state move with Octomovers. The experience was great. I had to change the moving date after booking and they were very accommodating. Not only able to work with the new schedule but also kept the same original quote which was a very competitive rate. I did my own packing for the boxes. On the day of the move, they were on-time, moved everything efficiently, and packed my furnitures carefully. It was a next-day delivery. They arrived and delivered everything on-time. Set up my furnitures quickly. The whole process was so smooth and worry-free. Sales team and movers were both very friendly too.
Lex Brown
00:18 22 Nov 20
This review is for my second time using Octomovers as I prepare to book them for a 3rd job. Ralph’s team did an excellent job moving all my possessions out of a storage unit and into a 4th floor walk up. Punctual, friendly, respectful and very mindful of what order I wanted things moved in and to what location. Nothing broken, damaged, or dirty except a couple incidental dings in some cheap metal furniture that was easy to put back into place. They were a 2-person team (usually a 3-person job) but got everything up with no stalling on the job. It was amazing. It’s always a smooth experience with them. Moving can be really stressful. I trust them to make the day a lot easier.
Christina Cruz
19:57 04 Nov 20
Professional, reliable and responsive. This is the 2nd time I use Octomovers. Moving is stressful, it is so refreshing to work with a company that doesn't add to the stress, they are flexible and accommodating. They make the process seamless. I highly recommend Octomovers!
Eliel Talo
15:00 22 Oct 20
We used Octomovers to move out of our old apartment, store our items, and move into a new place. At every stage they were careful and professional. They quoted us an accurate price and, when we moved in, double checked that everything had been returned.
Samantha Le
14:03 20 Oct 20
I requested a quote on Wednesday and after negotiating a few points, I reserved a pick-up for that Saturday. Everything on the moving end went smoothly. Octomovers team arrived at 9 am and we were moved out of our office into the storage unit by noon. We had our boxes color coded and Xavier and his team were thoughtful in organizing the loading and unloading by the colors. We will definitely be using them for the move out.
